Cancellation & Refund Policy

An order can be cancelled at any time before payment is completed — simply abandon checkout or empty your cart. Once payment succeeds the product is delivered instantly, so the order cannot be cancelled; it falls under the refund rules below instead.

You may request a refund within 14 days of purchase if any of the following apply:

• The download is corrupted, incomplete or will not open.
• The product is materially different from its description or preview.
• You were charged more than once for the same order.
• Payment was captured but the product was never delivered to your account.

• You changed your mind after downloading a working, correctly described file.
• You lack the software or skills needed to use the product, where requirements were stated on the listing.
• The request is made after the refund window has closed.
• The licence has been breached — for example the files were redistributed or resold.

Email digitalnest86@gmail.com from your account email address, or use the contact form, with your order number and a short description of the problem. We reply within 24–48 business hours. Where a fix is possible (a re-upload or corrected file) we will offer it first; if it does not resolve the issue, the refund proceeds.

• Approved refunds are issued in INR to the original payment method used at checkout.
• Your bank or card issuer typically credits the amount within 5–7 business days of approval.
• Orders paid using wallet balance are refunded back to your DigitalNest wallet immediately.
• Partial refunds may be issued when only part of a bundle is affected.

If money left your account but the order shows as failed or pending, it is usually an uncaptured authorisation that your bank releases automatically within a few business days. If it does not, contact us with the payment reference and we will reconcile it with the gateway.

digitalnest86@gmail.com · +91 00000 00000 · Monday to Saturday, 10:00 – 19:00 IST